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Handling civil affairs administration questions with robots, a first step toward the era of artificial intelligence
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Handling civil affairs administration questions with robots, a first step toward the era of artificial intelligence

Intelligent civil affairs administration system “Ddubot” is reborn as a humanoid civil affairs assistant


“If you’re here for civil affairs issues, please talk to Daegu’s AI assistant Ddubot!”


Daegu Metropolitan City completed the development of the intelligent civil affairs administration system “Ddubot” into a civil affairs assistant robot in the human form. On January 20 at 2 p.m., Daegu Mayor Kwon Young-jin will attend a trial demonstration of the humanoid in the General Civil Affairs Office at the Daegu City Hall.




Pilot test for the humanoid “Ddubot”



The birth of the humanoid civil affairs assistant Ddubot began when the Daegu Metropolitan City was selected in the 2015 contest the “Utilization of Advanced IT in Public Service,” hosted by the Ministry of the Interior and Safety. The robot was born out of Daegu’s efforts to prepare for the era of the Fourth Industrial Revolution and to provide a tangible civil affairs service for the people.


The humanoid Ddubot was developed in connection with the civil affairs administration system Ddubot, which was created in 2016 and has been providing civil affairs services customized for the people since 2017. The robot will provide civil affairs guidance for the people who visit the General Civil Affairs Office at Daegu City Hall.


Ddubot is equipped with the Internet, mobile, and other smart Internet of Things (IoT) technologies to provide simple but intelligent advice and information to the public via Google voice recognition, which will allow the robot to communicate with the people via spoken dialogue.


Although the robot may not be able to understand the questions from people due to the lack of speech data that are unique to each person, it is significant as a trial application of AI robotics to the public service sector.


The humanoid robot born out of the Ddubot system will be placed at the General Civil Affairs Office to provide administrative information, including passport information, information about the city hall and other offices, as well as parking information.


Through this, Daegu once again established itself as an advanced robot industry city by becoming the first city in South Korea to introduce a humanoid civil affairs assistant robot, since attracting the Korea Institute for Robot Industry Advancement in 2010 and completing the infrastructure construction project for the robot industry cluster in 2017.


Daegu Mayor Kwon Young-jin remarked, “We will input more data into the system, including a wide variety of speech data, going forward and continue to maintain the robot so that more people will be able to receive simple and easy help from the AI robot.”


The internet- and mobile-based system Ddubot currently provides assistance for eight different types of civil affairs service via text and speech, helping people browse and file for civil complaints, 24 hours a day, 365 days a year.